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Read the articleIT Support South Africa — Remote & On-Site
IT that is checked,
before it breaks.
Practical, friendly IT support for small businesses: once-off help when you need it, or a monthly plan that keeps computers, backups and networks healthy — with a plain-English report every month.
From R650 per hour
What you get
IT support & services
Built withWindowsMicrosoft 365AcronisAvastPastelNetworking & Wi-FiPrintersUPS
01
Remote support
Troubleshooting, software installs and updates, virus and malware clean-ups without waiting for a visit.
02
On-site call-outs
Hardware diagnostics, network and Wi-Fi setup, printers and peripherals, and on-site tune-ups.
03
Backups that are tested
Acronis backups confirmed, restore-tested and stored offsite — not just assumed to work.
04
Security checks
Antivirus monitoring, Windows and security updates, user account reviews and disaster recovery planning.
05
Pastel & shared data
Pastel data integrity, shared-folder access and permissions checked on a schedule.
06
A clear monthly report
What we checked, what we fixed and what to plan for next. No mystery IT bills.
Clear prices, in Rand
Once-off support
Log a support request and we pick it up straight away — or quote you before any work starts. On-site work is billed per hour plus travel.
Fastest help
Remote Desktop Support
R650
per hour
- Remote troubleshooting
- Software installs & updates
- Virus & malware clean-up
- Priority chat support
Request supportOpens a support ticket in our client portal
Fresh start
Computer Format & Setup
R650
once-off, incl. OS and drivers
- Full OS reinstall
- Driver & firmware updates
- Data backup & restore
- System optimisation
Book a format & setupOpens a support ticket in our client portal
At your office
Call-out / On-site Support
R650
per hour, plus travel
- Hardware diagnostics
- Network & Wi-Fi setup
- Printer & peripheral support
- On-site system tune-up
Book an on-site visitOpens a support ticket in our client portal
Clear prices, in Rand
Monthly IT support & maintenance
Proactive, managed care for your business computers and servers, so problems are caught before they cost you.
Remote monitoring
Basic
R1,000
per month
- Remote monitoring
- Automated monthly health check
- Backup monitoring
- Antivirus monitoring
- 1 remote support hour included
Most popular
Best fit for most
Standard
R2,500
per month
- Everything in Basic
- Unlimited remote support (fair use)
- One on-site visit if needed
- Monthly maintenance & health reports
- Backup verification & restore testing
- Security checks
Priority care
Premium
R5,000
per month
- Everything in Standard
- Priority support
- Unlimited on-site support (fair use)
- User management
- Printer & network support
- Disaster recovery assistance
Inside the maintenance plans
Checked on a
schedule.
The hands-on monthly visit (Standard and Premium) takes around 1–2 hours, and every quarter we go deeper. Basic covers remote monitoring and one support hour.
| Maintenance task | Frequency |
|---|---|
| Windows updates | Weekly / Monthly |
| Driver & firmware updates | Quarterly |
| Verify Acronis backups completed | Weekly |
| Backup restore test | Monthly |
| Check backup storage space | Monthly |
| Verify Avast protection & scans | Weekly |
| Malware scan | Monthly |
| Disk health (SMART / NVMe wear) | Monthly |
| Storage capacity check | Monthly |
| Event Viewer error review | Monthly |
| Clean temp files & logs | Monthly |
| Check shared-folder permissions | Quarterly |
| Pastel data integrity check | Monthly |
| User account review | Quarterly |
| Test network file sharing | Monthly |
| UPS / battery check (if installed) | Quarterly |
| Documentation updates | Quarterly |
| Remote support for issues | Unlimited / fair use |
A good fit when
Sound
familiar?
Tell us what is working, what is getting in the way and what a better result would look like. That is enough to begin.
- Nobody is sure whether the backups work
- The office slows down every time a PC acts up
- IT is a favour from a friend of a friend
- You need someone to call who already knows your setup
Before we get started
Straight
answers.
Something else on your mind? Send us a message and we reply within one business day.
How do I get help quickly?
Click Request support. You sign in to (or register on) our client portal and the request opens as a support ticket — we reply there, quote first if needed, and keep the whole conversation in one place.
What is the difference between Basic and Standard?
Basic is remote monitoring with one support hour. Standard adds unlimited remote support, a monthly hands-on maintenance visit, restore-tested backups and security checks.
What does “fair use” mean?
Normal day-to-day support for your team is unlimited. Projects such as new office setups or migrations are quoted separately.
Do you support home users?
Our plans are designed for small businesses, but once-off remote and on-site support is available to anyone.
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Written by builders.
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Read the articleTell us what you’re
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